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At Unistayz, we strive to provide a transparent and fair booking experience for all users. This Refund Policy explains the conditions under which cancellations and refunds may be processed.

1. Booking Cancellation by Guest

Guests may cancel their booking according to the cancellation policy applicable to the selected property.

Refund eligibility depends on:

  • The property's cancellation policy
  • The time remaining before check-in
  • Any applicable service charges or taxes

The cancellation terms will be displayed before booking confirmation.

2. Booking Cancellation by Property Owner

If a property owner cancels a confirmed booking:

  • The guest may receive a full refund of the booking amount.
  • Unistayz may assist in finding an alternative accommodation, subject to availability.
  • Any refund will be processed through the original payment method whenever possible.

3. Non-Refundable Situations

Refunds may not be available in the following cases:

  • No-show by the guest.
  • Early check-out after check-in.
  • Violation of property rules.
  • Incorrect booking details provided by the guest.
  • Cancellations made after the property's free cancellation period has expired.
  • Issues arising from guest misconduct or unlawful activities.

4. Service Fees & Charges

Certain platform service fees, convenience fees, taxes, or processing charges may be non-refundable, depending on the booking terms and applicable regulations.

5. Refund Processing Time

Approved refunds will generally be processed:

  • Through the original payment method used during booking.
  • Within 7–15 business days after refund approval.
  • Processing times may vary depending on banks, card issuers, or payment providers.

6. Failed or Duplicate Payments

If a payment is deducted but the booking is not confirmed:

  • The transaction will be reviewed.
  • Eligible refunds will be initiated after verification.
  • Processing time may depend on the payment gateway and banking network.

7. Force Majeure

Refunds for cancellations caused by circumstances beyond the control of Unistayz or property owners (including natural disasters, government restrictions, public emergencies, or other unforeseen events) will be handled according to the applicable property policy and legal requirements.

8. Refund Request Procedure

To request a refund, users should contact our support team with:

  • Full Name
  • Registered Mobile Number
  • Booking ID
  • Property Name
  • Payment Details
  • Reason for Cancellation or Refund Request

Incomplete requests may delay processing.

9. Final Decision

All refund requests are reviewed based on the booking terms, property policies, and available records.

The final decision regarding refund approval shall be made by Unistayz and/or the respective property owner, as applicable.

Contact Us

For refund-related queries or assistance, please contact:

Unistayz

📧 Email: support@unistayz.com

📞 Helpline: +91 XXXXXXXXXX